The other day

The other day, I was at a mega mall - standing in a queue to pay for my groceries. Suddenly, there was a lot of commotion and a group of people were trying to prevent two of the mall staff from going at each other with knives drawn out. Their anger was so palpable and I could sense a fear that they might even kill each other, if not stopped. The situation was growing tense, when a rather senior-looking silver-haired Manager appeared on the scene. He gave a whack to both of them, ordered them to go back to work and asked the crowd to disperse - all in one swift motion. It was as if he had cast a spell - both the staff slunk away, eyes downcast, respectful towards the man and the tension just switched off..

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